I have some upcoming summer plans to travel to the UK from the Netherlands with a group of motorcyclists. So I tried to book a ferry to there. What was my surprise when I realized how horrible experience it would be on their official page poferries.com. Here are some tips, so you are not so surprised.
The online store can do only one vehicle per booking and if you need more, you have to call their support number +44 1304 44 88 88. On the other end of the line was sitting a lady with a heavy English accent and flu so it was an extremely unpleasant procedure. I repeated what I previously inserted into the normal reservation - dates, people, cabins, and first motorcycles. Two more motorcycles were added as separate bookings, so a total of three bookings which numbers I got to write down. Then it started.
They want you to tell them your name and email address so of course it went wrong and confirmation was not arriving in my email. The call was already 38 minutes (a long wait in a queue since call back was not working) so I hung up and sent an email to the support address help@poferries.com to add correct information to the booking. Well, I got the answer in a couple of hours that they can do modifications only by call not by email. At least they resent booking details to my address so I could see it is done correctly.
The next issue was that booking via call was valid for 2 days till the end of their working hours. During that time you have to call them, wait in queue (29 min), tell them the booking numbers again and pay. It goes that you type to your dialing keyboard your payment card details and they take money from your card (without any verification for me) but I intentionally used my Revolut debit card where I have not more than needed resources. Then I had again to request booking confirmation to have something in hand.
Hopefully traveling is going to be much better than this. It is not my first ferry journey but so far the most horrible and decently expensive booking. Other providers have the option to just add another vehicle to your order.
