Green Power LED On.
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None
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Computer on.
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None
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Green Power LED flashes every two seconds.
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None
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Computer in Suspend to RAM mode (some models only) or normal Suspend mode.
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None required. Press any key or move the mouse to wake the computer.
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Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
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2
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Processor thermal protection activated:
A fan may be blocked or not turning.
OR
The heatsink/fan assembly is not properly attached to the processor.
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Ensure that the computer air vents are not blocked and the processor cooling fan is running.
Open hood, press power button, and see if the processor fan spins. If the processor fan is not spinning, make sure the fan's cable is plugged onto the system board header.
If fan is plugged in, but is not spinning, then replace heatsink/fan assembly.
Contact an authorized reseller or service provider.
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Red Power LED flashes three times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
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3
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Processor not installed (not an indicator of bad processor).
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Check to see that the processor is present.
Reseat the processor.
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Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
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4
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Power failure (power supply is overloaded).
OR
The incorrect external power supply adapter is being used on the USDT.
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Open the hood and ensure the 4 or 6-wire power supply cable is seated into the connector on the system board.
Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs. Replace the device that is causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly.
Replace the power supply.
Replace the system board.
OR
The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied USDT power supply adapter.
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Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
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5
|
Pre-video memory error.
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To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
Reseat DIMMs.
Replace DIMMs one at a time to isolate the faulty module.
Replace third-party memory with HP memory.
Replace the system board.
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Red Power LED flashes six times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
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6
|
Pre-video graphics error.
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For systems with a graphics card:
Reseat the graphics card.
Replace the graphics card.
Replace the system board.
For systems with integrated graphics, replace the system board.
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Red Power LED flashes seven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
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7
|
System board failure (ROM detected failure prior to video).
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Replace the system board.
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Red Power LED flashes eight times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
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8
|
Invalid ROM based on bad checksum.
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Reflash the system ROM with the latest BIOS image. See the “Boot Block Emergency Recovery Mode” section of the Desktop Management Guide for more information.
Replace the system board.
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Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
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9
|
System powers on but is unable to boot.
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Check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region.
Unplug the AC power cord from the computer, wait 30 seconds, then plug the power cord back in to the computer.
Replace the system board.
Replace the processor.
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Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
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10
|
Bad option card.
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Check each option card by removing the card (one at a time if multiple cards), then power on the system to see if fault goes away.
Once a bad card is identified, remove and replace the bad option card.
Replace the system board.
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Red Power LED flashes eleven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
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11
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The current processor does not support a feature previously enabled on this system.
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Install a TXT capable processor.
Disable TXT in the Computer Setup (F10) utility.
Reinstall the original processor.
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System does not power on and LEDs are not flashing.
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None
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System unable to power on.
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Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, the power button is working correctly. Try the following:
Check that the voltage selector (some models), located on the rear of the power supply, is set to the appropriate voltage. Proper voltage setting depends on your region.
Replace the system board.
OR
Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then:
Check that the unit is plugged into a working AC outlet.
Open hood and check that the power button harness is properly connected to the system board.
Check that both power supply cables are properly connected to the system board.
Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. If the problem persists, replace the system board.
If the 5V_aux light on the system board is not turned on, remove the expansion cards one at a time until the 5V_aux light on the system board turns on. It the problem persists, replace the power supply.
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